Port and Terminal Integration
The most important feature of any drayage tool is its ability to communicate with port community systems. Look for software that offers API integrations with major US port terminals (like those in Los Angeles/Long Beach, NY/NJ, and Savannah). This allows for automated updates on terminal status, gate availability, and container ready-times, reducing the need for manual check-ins.
Demurrage and Detention Management
Fees related to container storage (demurrage) and late returns (detention) are the primary profit-killers in the drayage industry. Robust software should include automated alerts that track "Last Free Day" status. By setting proactive notifications, dispatchers can prioritize containers that are approaching their expiration to avoid costly fines.
Chassis and Equipment Management
Managing the "where" and "what" of your chassis fleet is essential. Your software should track chassis identification numbers, handle split-chassis billing, and maintain maintenance records to ensure safety compliance with Federal Motor Carrier Safety Administration (FMCSA) standards.
Electronic Proof of Delivery (ePOD)
For modern billing cycles, paper copies of interchange receipts (EIR) are too slow. The software should provide a mobile driver application that allows drivers to capture photos of containers, sign for deliveries digitally, and upload interchange documents instantly. This accelerates the billing process and provides clear visibility for the client.