List & Promote Your Business to the Right Audience Starting at $100

    Find Alternatives
    Vertical Industry Software

    Best NPS Software in 2026

    When teams evaluate NPS Software, the difference between a good fit and a frustrating one usually comes down to a handful of capabilities that vendors rarely highlight. Below you'll find both established leaders and newer challengers that punch above their weight on specific use cases. Take advantage of free trials wherever possible; nothing replaces putting a tool through your own real data.

    10 tools highlightedUpdated September 2026

    Top NPS Software Tools for 2026

    Compare leading nps software platforms by pricing, strengths, trade-offs, and best-fit teams.

    #1

    1. Qualtrics XM Platform

    The experience management platform for every great experience.

    4.7

    Qualtrics is a leading experience management platform that helps organizations design and improve customer, employee, product, and brand experiences. Its powerful NPS software enables businesses to capture feedback across channels, analyze insights, and take action to drive loyalty and growth.

    Custom enterprise pricing.
    Best for: Large enterprises with comprehensive XM needs.

    Pros

    • Comprehensive XM platform beyond just NPS.
    • Advanced analytics and reporting capabilities.
    • Scalable for large enterprises.

    Cons

    • Can be complex for small businesses.
    • Higher price point.
    Visit Qualtrics XM Platform
    #2

    2. Medallia Experience Cloud

    Turn every customer signal into actionable insight.

    4.6

    Medallia Experience Cloud empowers organizations to capture and analyze customer feedback from all touchpoints, including NPS surveys. Its AI-powered platform helps businesses understand customer sentiment, predict behavior, and personalize experiences to drive satisfaction and loyalty.

    Custom enterprise pricing.
    Best for: Enterprises prioritizing AI-driven customer insights.

    Pros

    • AI-driven insights and predictive analytics.
    • Strong focus on operationalizing customer feedback.
    • Robust integration capabilities.

    Cons

    • Implementation can be time-consuming.
    • Steeper learning curve.
    Visit Medallia Experience Cloud
    #3

    3. SurveyMonkey

    The world's most popular free online survey tool.

    4.5

    SurveyMonkey offers easy-to-use tools for creating and distributing surveys, including NPS. It provides a quick and affordable way to gather feedback, analyze results, and make data-driven decisions. Ideal for businesses of all sizes looking for straightforward survey solutions.

    Freemium with paid plans starting at $25/month.
    Best for: Small to medium businesses and individuals wanting simple surveys.

    Pros

    • Easy to use interface.
    • Affordable for small to medium businesses.
    • Large template library.

    Cons

    • Advanced analytics are limited in free plan.
    • Can lack enterprise-grade features.
    Visit SurveyMonkey
    #4

    4. Nicereply

    Measure CSAT, CES, and NPS in every interaction.

    4.4

    Nicereply helps businesses collect customer satisfaction (CSAT), customer effort score (CES), and Net Promoter Score (NPS) feedback directly within email signatures and help desk integrations. It provides quick, actionable insights to improve customer service.

    Starts at $39/month.
    Best for: Businesses focused on improving customer service interactions.

    Pros

    • Seamless integration with help desk tools.
    • Focus on per-interaction feedback.
    • Easy to set up and manage.

    Cons

    • Limited advanced reporting.
    • Primarily focused on customer service interactions.
    Visit Nicereply
    #5

    5. AskNicely

    Automate real-time feedback and frontline coaching.

    4.5

    AskNicely specializes in real-time customer feedback using NPS, CSAT, and CES. It helps businesses understand customer sentiment instantly and provides tools for frontline staff to act on feedback, driving continuous improvement and customer loyalty.

    Custom pricing, inquiry required.
    Best for: Businesses with frontline staff needing real-time feedback.

    Pros

    • Real-time feedback collection.
    • Focus on frontline employee enablement.
    • Integrates with popular CRM systems.

    Cons

    • May require significant setup for integrations.
    • Pricing isn't publicly available.
    Visit AskNicely
    #6

    6. Delighted

    Gather actionable feedback in minutes.

    4.6

    Delighted simplifies the process of collecting customer feedback, including NPS, CSAT, and CES. It offers various survey distribution methods and provides intuitive dashboards to analyze results, making it easy to understand and act on customer sentiment.

    Freemium with paid plans starting at $224/month.
    Best for: Small to medium businesses seeking quick feedback insights.

    Pros

    • Quick and easy setup.
    • Multiple survey distribution options.
    • User-friendly interface.

    Cons

    • Free plan has limited features.
    • Advanced customizations might be restricted.
    Visit Delighted
    #7

    7. InMoment

    Unleash the power of human understanding.

    4.7

    InMoment offers an experience intelligence platform that combines CX, EX, and PX data with advanced analytics. Its NPS capabilities are part of a broader solution that helps organizations understand the full customer journey and make informed decisions to drive loyalty.

    Custom enterprise pricing.
    Best for: Large enterprises requiring deep experience intelligence.

    Pros

    • Unified understanding of various experience data.
    • Advanced analytics and AI capabilities.
    • Scalable for complex enterprise needs.

    Cons

    • Can be overwhelming for smaller teams.
    • Requires significant investment.
    Visit InMoment
    #8

    8. ClientSuccess

    Customer success for growing subscription businesses.

    4.3

    ClientSuccess is a customer success platform that helps subscription businesses manage customer relationships, reduce churn, and drive growth. While not solely NPS software, it integrates NPS data to provide a holistic view of customer health and sentiment.

    Custom pricing, inquiry required.
    Best for: Subscription businesses focused on overall customer success.

    Pros

    • Comprehensive customer success management.
    • Integrates NPS into customer health scores.
    • Focus on proactive customer engagement.

    Cons

    • NPS is a feature, not the sole focus.
    • Best suited for subscription model businesses.
    Visit ClientSuccess
    #9

    9. Gainsight

    The Customer Success Company.

    4.6

    Gainsight is a leading customer success platform designed to help businesses manage and grow their customer relationships. It incorporates NPS surveys and analysis as a key component of understanding customer health, improving retention, and driving advocacy.

    Custom enterprise pricing.
    Best for: Enterprises committed to sophisticated customer success strategies.

    Pros

    • Market leader in customer success.
    • Robust features for customer lifecycle management.
    • Strong analytics and reporting.

    Cons

    • Can be complex to implement.
    • Primarily for enterprise-level organizations.
    Visit Gainsight
    #10

    10. Retently

    Automate NPS, CSAT, CES, and customer churn analysis.

    4.4

    Retently focuses on helping businesses collect and analyze customer feedback through NPS, CSAT, and CES surveys. It provides automation tools, segmentation capabilities, and detailed reports to help reduce churn and improve customer loyalty.

    Starts at $29/month.
    Best for: Businesses prioritizing churn reduction and automated feedback.

    Pros

    • Strong focus on churn reduction.
    • Good automation features for surveys.
    • Detailed segmentation and reporting.

    Cons

    • Interface could be more modern.
    • Some integrations may require custom work.
    Visit Retently
    Buyer's Guide

    NPS Software Buyer's Guide for 2026

    Everything you need to know before choosing a nps software solution — features, pricing, evaluation criteria, and answers to common questions.

    01

    What to Look for in NPS Software

    A structured approach to selecting NPS Software dramatically reduces the risk of buyer's remorse. Here's how experienced teams approach it.

    Essential Features

    Non-negotiable features for most buyers: predictable pricing, single sign-on, exportable data, an established integration marketplace, and responsive customer support during your business hours.

    How to Choose the Right Vendor

    Score each shortlist candidate against weighted criteria: workflow fit (40%), pricing fit (20%), integrations (15%), support (15%), and roadmap (10%). The highest total wins — not the loudest sales pitch.

    Pricing & Total Cost of Ownership

    Pricing models vary widely. Some vendors charge per seat, others per usage volume, and a few offer flat-rate tiers. Project your usage twelve months out and compare total cost — not the headline price.

    Frequently Asked Questions

    Common questions we hear from buyers shopping for NPS Software:

    What does NPS Software cost? Pricing ranges from free tiers for small teams up to enterprise contracts. Most buyers land in the $20–$150 per seat per month bracket.

    How long does NPS Software take to implement? Self-serve tools can be live the same day; enterprise platforms often run 4–12 weeks with structured onboarding.

    Can NPS Software integrate with my existing stack? Leading vendors integrate natively with the most common CRM, accounting and communication tools. Confirm your must-have integrations during the trial.

    FAQ

    NPS Software — Frequently Asked Questions

    Quick answers to the most common questions about choosing nps software in 2026.

    Related Vertical Industry Software Categories

    Explore other vertical industry software categories closely connected to NPS Software.

    Accreditation Management Software

    18 tools

    Job Costing Software

    18 tools

    Flowchart Software

    15 tools

    Moving Company Software

    15 tools

    Student Engagement Platform Software

    12 tools

    Education Software

    12 tools

    Team Management Software

    12 tools

    Dental Charting Software

    12 tools

    ← Browse all software categories↑ Back to Vertical Industry SoftwareCompare popular software alternativesHire vetted developers
    Need expert help? Chat with us