Data Integrity and Metadata Retention
The primary goal of any conversion is to maintain the exact state of your data. A high-quality tool must preserve original email formatting, metadata (headers, sender/recipient info, timestamps), attachments, and directory structures. If a tool strips away CC fields or alters the original dates, it is unfit for professional use.
Advanced Scanning and Recovery
OST files often become inaccessible due to corruption or server synchronization errors. Look for tools that offer "Advanced" or "Deep" scanning modes. These features are designed to reconstruct damaged file headers and recover deleted items that may still exist in the OST structure but are no longer visible through standard Outlook views.
Granular Export Options
Professional users rarely want a bulk dump of data. The best tools provide granular control, allowing you to select specific folders or individual items to convert. Furthermore, look for support for diverse export formats beyond PST, such as EML, MSG, MBOX, PDF, or direct migration to Office 365 or Gmail.
Compatibility and Support
Since the landscape of Microsoft Outlook changes with every update, your converter must support both legacy (ANSI) and modern (Unicode) OST file versions. Ensure the software is compatible with your current version of Windows and the versions of Outlook installed on your machines.