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    Best Review Management Software in 2026

    17 tools highlightedUpdated September 2026

    Top Review Management Software Tools for 2026

    Compare leading review management software platforms by pricing, strengths, trade-offs, and best-fit teams.

    #1

    1. Podium

    Interaction management for local businesses.

    4.6

    Podium is a leading platform for local businesses to manage customer interactions, reviews, and messaging. It helps businesses collect reviews, attract leads, and communicate with customers all from one inbox. Its focus is on simplifying customer communication for small and medium-sized businesses.

    Starts at $249/month (billed annually)
    Best for: Local businesses seeking an all-in-one interaction platform

    Pros

    • All-in-one platform for communication and reviews
    • Strong focus on local businesses
    • Intuitive and easy-to-use interface

    Cons

    • Can be expensive for very small businesses
    • Some advanced features require higher tiers
    Visit Podium
    #2

    2. GatherUp (formerly GetFiveStars)

    Gather, manage, and market customer reviews.

    4.5

    GatherUp helps businesses proactively collect and manage customer reviews. It offers features for requesting feedback, monitoring reviews across multiple sites, and showcasing positive testimonials. The platform focuses on providing actionable insights to improve customer experience and online reputation.

    Starts at $99/month (billed annually)
    Best for: Businesses focused on proactive review generation and reputation management

    Pros

    • Robust review request and monitoring features
    • Excellent reporting and analytics
    • Good for businesses with multiple locations

    Cons

    • Interface can be a bit dated
    • Setup can be complex for new users
    Visit GatherUp (formerly GetFiveStars)
    #3

    3. Birdeye

    All-in-one platform for online reputation and customer experience.

    4.7

    Birdeye provides a comprehensive platform for businesses to manage their online reputation, customer feedback, and overall customer experience. It helps businesses gather reviews, manage listings, and gain insights from customer interactions to improve their services and brand image.

    Starts at $300/month (billed annually)
    Best for: Larger businesses and enterprises needing extensive reputation management

    Pros

    • Comprehensive suite of reputation management tools
    • Strong analytics and reporting
    • Effective in collecting and showcasing reviews

    Cons

    • Higher price point than some competitors
    • Some users report a steep learning curve
    Visit Birdeye
    #4

    4. Reputation.com

    Enterprise reputation management and customer experience.

    4.4

    Reputation.com offers an enterprise-grade platform for managing online reputation and customer experience across multiple locations. It specializes in helping large organizations monitor, respond to, and generate reviews, as well as manage listings and social media presence.

    Custom pricing, enterprise-focused
    Best for: Large enterprises and multi-location businesses

    Pros

    • Scalable for large enterprises with many locations
    • Advanced analytics and competitive benchmarking
    • Strong focus on brand consistency and sentiment analysis

    Cons

    • Not suitable for small businesses due to cost and complexity
    • Implementation can be time-consuming
    Visit Reputation.com
    #5

    5. Trustpilot

    Share your experiences. Help others make better choices.

    4.3

    Trustpilot is a well-known independent review platform where businesses can collect and showcase customer reviews. It helps businesses build trust and transparency by allowing customers to share their experiences. It's often seen as a neutral third-party review site that enhances credibility.

    Free basic plan; paid plans start from $250/month
    Best for: E-commerce businesses and brands building trust

    Pros

    • Widely recognized and trusted by consumers
    • Easy to collect and display reviews
    • Boosts brand credibility and SEO

    Cons

    • Managing negative reviews can be challenging
    • Some features are locked behind higher paywalls
    Visit Trustpilot
    #6

    6. Reviews.io

    Collect company and product reviews.

    4.6

    Reviews.io is a powerful platform for collecting both company and product reviews. It offers advanced features like video reviews, social media integration, and Google Seller Ratings. Their focus is on helping e-commerce businesses increase conversions and build trust through authentic feedback.

    Starts at £49/month
    Best for: E-commerce businesses needing product and company reviews

    Pros

    • Excellent for product and company reviews
    • Video review functionality
    • Good integrations with e-commerce platforms

    Cons

    • User interface can be less intuitive for new users
    • Pricing can escalate with higher review volumes
    Visit Reviews.io
    #7

    7. Yotpo

    eCommerce marketing platform for reviews, loyalty, and SMS.

    4.5

    Yotpo is an e-commerce marketing platform that includes powerful review management capabilities. It helps businesses collect product reviews, photos, and Q&A to build trust and drive sales. Beyond reviews, Yotpo also offers loyalty programs and SMS marketing solutions to enhance the customer journey.

    Free plan available; paid plans customized
    Best for: eCommerce stores seeking an integrated marketing platform

    Pros

    • Comprehensive e-commerce marketing suite
    • Strong UGC collection with photos and videos
    • Good for increasing conversion rates

    Cons

    • Can be complex to set up and manage all features
    • Higher tier plans can be expensive
    Visit Yotpo
    #8

    8. NiceJob

    Get more reviews, referrals, and sales.

    4.7

    NiceJob helps businesses automatically collect more reviews and convert them into sales. It focuses on simplifying the review generation process and then using those reviews to attract new customers. It's designed for businesses that want an easy and effective way to build their online reputation.

    Starts at $75/month
    Best for: Small to medium businesses prioritizing automated review collection

    Pros

    • Automated review collection process
    • Simple and user-friendly interface
    • Good for small and medium-sized businesses

    Cons

    • Fewer advanced features compared to competitors
    • Primarily focused on review generation
    Visit NiceJob
    #9

    9. Chekkit

    Collect reviews and communicate with customers.

    4.5

    Chekkit is a customer engagement platform that helps businesses collect reviews, manage online listings, and communicate with customers via text and webchat. It aims to streamline customer interactions and improve online visibility, making it easier for businesses to grow their online reputation.

    Starts at $89/month
    Best for: Local businesses looking for bundled review and communication tools

    Pros

    • Includes review generation and messaging
    • Supports multiple communication channels
    • Easy to use for local businesses

    Cons

    • Less brand recognition than major players
    • Some integrations may require custom work
    Visit Chekkit
    #10

    10. Sprinklr

    Unified customer experience management platform for the enterprise.

    4.5

    Sprinklr is a comprehensive CXM platform that helps enterprises manage customer experiences across 30+ digital channels. It offers robust review management, social listening, analytics, and engagement tools to drive brand reputation and customer satisfaction at scale.

    Custom enterprise pricing, annual contracts.
    Best for: Large enterprises requiring an all-in-one CX management solution.

    Pros

    • Extensive channel integrations and AI capabilities.
    • Scales for large, complex organizations with global reach.
    • Unified platform for multiple CX functions.

    Cons

    • High cost can be prohibitive for SMBs.
    • Steep learning curve due to feature depth.
    Visit Sprinklr
    #11

    11. ReviewTrackers

    Listen, analyze, and respond to customer feedback.

    4.6

    ReviewTrackers is a platform designed to help businesses centralize and manage online reviews across hundreds of sites. It provides powerful sentiment analysis, competitive benchmarking, and workflow automation to improve online reputation and customer insights.

    Starts at $59/month for single location, custom for enterprises.
    Best for: Businesses focused on improving their online reputation and customer feedback management.

    Pros

    • User-friendly interface and detailed reporting.
    • Excellent for multi-location businesses.
    • Robust sentiment analysis features.

    Cons

    • Some advanced features require higher-tier plans.
    • Limited social media monitoring compared to full CXM suites.
    Visit ReviewTrackers
    #12

    12. Reputation

    Boost your business with a complete reputation platform.

    4.5

    Reputation offers an all-in-one platform for online reputation management, helping businesses collect reviews, monitor sentiment, and manage social media. It provides actionable insights to improve customer experience and drive business growth through reputation.

    Custom enterprise pricing.
    Best for: Enterprises and multi-location businesses prioritizing a holistic reputation strategy.

    Pros

    • Comprehensive suite for reputation and customer experience.
    • Advanced analytics and competitive insights.
    • Scalable for large organizations and multiple locations.

    Cons

    • Higher price point compared to basic review tools.
    • Onboarding can be extensive due to platform depth.
    Visit Reputation
    #13

    13. Grade.us

    Get more reviews. Improve your online reputation.

    4.4

    Grade.us provides a streamlined platform to help businesses solicit, manage, and monitor customer reviews across key sites. It focuses on making it easy to get more positive reviews, recover from negative feedback, and amplify testimonials to build trust.

    Starts at $110/month for the Starter plan.
    Best for: Small to medium-sized businesses and marketing agencies focused on review acquisition.

    Pros

    • Effective tools for review generation and monitoring.
    • White-label options for agencies.
    • Good value for money compared to competitors.

    Cons

    • Interface can feel a bit dated at times.
    • Lacks some advanced features found in higher-priced platforms.
    Visit Grade.us
    #14

    14. Broadly

    Modern messaging and online review management for local businesses.

    4.7

    Broadly helps local businesses attract and retain customers through online reviews, website chat, and payments. Streamline communication and build a strong online presence.

    Starting at $149/month
    Best for: Local businesses looking for an all-in-one customer engagement platform.

    Pros

    • Automated review requests via text and email
    • Centralized inbox for customer communication across channels
    • Website chat integration to convert leads

    Cons

    • Higher price point compared to some competitors
    • Dashboard can be overwhelming for new users
    Visit Broadly
    #15

    15. LocalClarity

    Monitor, respond, and generate reviews across all locations.

    4.5

    LocalClarity provides a comprehensive platform for multi-location businesses to manage their online reputation. Track reviews, respond efficiently, and gain insights to improve customer experience.

    Custom pricing based on locations and features.
    Best for: Multi-location businesses and franchises needing scalable review management.

    Pros

    • Robust analytics and reporting for multi-location businesses
    • Streamlined response management across platforms
    • Competitor benchmarking to identify areas for improvement

    Cons

    • Can be complex to set up for smaller businesses
    • Limited integrations with some niche industry software
    Visit LocalClarity
    #16

    16. Chatmeter

    Local SEO and reputation management for multi-location brands.

    4.6

    Chatmeter offers an all-in-one platform for local SEO, reputation management, and competitive intelligence. Helps businesses attract and retain customers by optimizing their local online presence and managing reviews.

    Custom pricing available upon request.
    Best for: Large multi-location brands and enterprises prioritizing local search visibility.

    Pros

    • Comprehensive local SEO tools integrated with reputation management
    • Advanced sentiment analysis for deeper review insights
    • White-label options for agencies and partners

    Cons

    • Steeper learning curve due to feature depth
    • Pricing can be prohibitive for very small businesses
    Visit Chatmeter
    #17

    17. GatherUp

    Get more reviews, improve your online reputation, and understand customers.

    4.4

    GatherUp (formerly GetFiveStars) helps businesses collect and manage customer feedback and online reviews. Improve your online reputation and gain valuable insights to enhance customer experience and drive growth.

    Starting at $99/month
    Best for: Businesses prioritizing comprehensive customer feedback collection and online reputation building.

    Pros

    • Focus on first-party reviews for internal feedback
    • Easy integration with existing CRM and marketing tools
    • Customizable review request templates

    Cons

    • Interface can feel slightly outdated compared to newer platforms
    • Less emphasis on direct social media integration
    Visit GatherUp
    Buyer's Guide

    Review Management Software Buyer's Guide for 2026

    Everything you need to know before choosing a review management software solution — features, pricing, evaluation criteria, and answers to common questions.

    01

    How we compare Review Management Software for US teams

    This page tracks 17 review management software platforms that are actively sold and supported in the United States. Each listing is reviewed for US availability, English-language support during North American business hours, and pricing published in US dollars, so a buyer in New York or San Francisco can shortlist without chasing regional resellers.

    The strongest current options are Podium, GatherUp (formerly GetFiveStars), and Birdeye. We look at what each product actually does day to day, where it fits in a US tech stack, and who it is genuinely a good fit for — rather than ranking purely on marketing spend.

    Across the shortlist, the capabilities buyers cite most often are All-in-one platform for communication and reviews, Strong focus on local businesses, and Robust review request and monitoring features. Use those as the baseline: if a vendor cannot match them, it usually needs a very specific reason to stay on your list.

    02

    Review Management Software pricing in the US

    Published pricing across these review management software tools falls into 4 broad shapes: Starts at $249/month (billed annually), Starts at $99/month (billed annually), Starts at $300/month (billed annually), and Custom pricing, enterprise-focused. US list prices are normally quoted per user per month in USD, billed annually, with a discount of roughly 10–20% for the annual commitment.

    At least one option here has a free or freemium tier, which is the cheapest way to validate the workflow before you involve procurement. Free tiers usually cap seats, history, or integrations — confirm those limits before you build a process on top of them.

    Several vendors list quote-only enterprise pricing. Ask for the total first-year cost including implementation, data migration, sandbox environments, and premium support — those line items are where US enterprise deals typically grow 30–50% beyond the seat price.

    Also budget for the non-obvious costs: SSO/SAML is often gated behind a higher tier, API rate limits can force an upgrade, and multi-year contracts frequently include automatic uplift clauses. Sales tax treatment for SaaS varies by state, so confirm whether quotes are tax-inclusive.

    03

    Security, compliance and procurement checks

    For US buyers, security review is usually the step that decides the deal. Before you sign for review management software, ask each vendor for a current SOC 2 Type II report, their sub-processor list, and their data residency options — many teams require that data stays in US regions.

    Layer on the regulations that apply to you: HIPAA and a signed BAA for anything touching patient data, CCPA/CPRA obligations for California consumer data, FERPA in education, GLBA in financial services, and FedRAMP or StateRAMP authorization if you sell to public sector. If you have EU users too, check the vendor's Data Privacy Framework certification.

    Practical checklist: SSO and SCIM provisioning, role-based access control, audit logs exportable to your SIEM, documented breach-notification timelines, and a data-deletion path you can actually execute at the end of the contract.

    04

    Which review management software option fits your team

    The tools on this page are built for different buyers — Local businesses seeking an all-in-one interaction platform, Businesses focused on proactive review generation and reputation management, Larger businesses and enterprises needing extensive reputation management, and Large enterprises and multi-location businesses. Match the tool to your stage rather than to the longest feature list.

    Startups and small US teams (1–50 employees): prioritize fast self-serve setup, month-to-month billing, and a free or low-cost tier. You want something running this week, not a three-month rollout.

    Mid-market (50–1,000 employees): the deciding factors are usually SSO, granular permissions, an open API, and integrations with the rest of your stack. Expect a security questionnaire and a 4–8 week evaluation.

    Enterprise (1,000+): weight the contract, not the demo — uptime SLA with credits, named support with US-hours coverage, sandbox environments, migration assistance, and a clear roadmap commitment.

    A practical shortlist method: pick two options from this list — typically Podium and GatherUp (formerly GetFiveStars) — run the same real workflow through both for two weeks, and score them on setup time, support responsiveness, and how much manual work is left over.

    FAQ

    Review Management Software — Frequently Asked Questions

    Quick answers to the most common questions about choosing review management software in 2026.

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