New Relic vs Zabbix: Which IT Infrastructure Monitoring Platform Fits Your US Team?
Updated November 2026
Reviewed by Utsav Prajapati & the Find Alternatives Editorial DeskHow we rank
Quick verdict
Choose New Relic if you run software developers and devops and want superior apm capabilities. Choose Zabbix if you run organizations with in-house it expertise and need no licensing costs. Both price by custom quote in USD (New Relic: Usage-based tiers; Zabbix: Free open-source model), so the deciding factor is your facility size and workflow complexity.
New Relic vs Zabbix at a glance
| Dimension | New Relic | Zabbix |
|---|---|---|
| Editorial rating | 4.6 / 5 | 4.5 / 5 |
| Pricing (USD) | Usage-based tiers | Free open-source model |
| Best for | Software developers and DevOps | Organizations with in-house IT expertise |
| In one line | All-in-one observability platform | Open-source monitoring for any IT infrastructure |
| Top strength | Superior APM capabilities | No licensing costs |
| Free plan or trial | Check with vendor | Free option mentioned |
| Team size fit | Check with vendor | Mid-market & enterprise |
| Main trade-off | Data ingestion can become pricey | Requires setup expertise |
Which one should your team choose?
Picture this: your operations lead has narrowed the shortlist to New Relic and Zabbix and asks you for a recommendation. Here is how to decide.
Choose New Relic if…
You are software developers and devops.
- Superior APM capabilities
- Good free tier
- Fast setup
Watch out for
- Data ingestion can become pricey
- Complex configuration
Choose Zabbix if…
You are organizations with in-house it expertise.
- No licensing costs
- High scalability
- Highly customizable
Watch out for
- Requires setup expertise
- Dated user interface
Overview of each platform
New Relic
New Relic provides real-time data analytics for your entire stack. It is particularly strong in application performance monitoring (APM) and user experience metrics.
Zabbix
Zabbix is an enterprise-grade open-source tool that can monitor everything from network devices to virtual machines. It offers high scalability and a wide array of customization options.
What US buyers should check before signing
- Get a written USD quote covering every user, seat minimum and add-on you plan to use in year one.
- Ask whether the price is locked for renewal and what happens if your team size changes.
- Request security documentation such as a SOC 2 report, and confirm where your data is stored.
- Confirm you can export your data in a standard format if you switch later.
- Check that support hours and onboarding cover your teams across US time zones.
Not sure either fits? See every option we reviewed for it infrastructure monitoring.
See all IT Infrastructure Monitoring SoftwareLooking for an alternative to both?
Compare every it infrastructure monitoring software option we reviewed, or feature your product here if you compete with New Relic and Zabbix.
Related comparisons
New Relic vs Zabbix: FAQs
How we compiled this: details come from each vendor's public website and our editorial review of it infrastructure monitoring tools. Ratings are our editorial assessment, not user reviews. See our editorial guidelines.
Are you a vendor or provider in this space?
Get in front of US buyers researching IT Infrastructure Monitoring Software. Our editorial team reviews every request.
- Human-reviewed within 24 hours
- Logo, Featured badge and do-follow link
- Clearly labeled, honest placements
- How we rank