Refund Policy

2.1 Before Listing Activation (Full Refund):

• You may request a full refund within 7 days of payment, provided your listing has not yet been activated on the platform
• Refund requests must be submitted via email to utsav.prajapati@findalternatives.net with your order reference or transaction ID
• Refunds will be processed to the original payment method within 5–10 business days

2.2 After Listing Activation (No Refund):

• Once your listing has been set up and published on Find Alternatives, no refunds will be issued
• This applies regardless of how much time remains on your listing period
• Listing activation is considered complete when your business profile is live and visible on the platform

2.3 Service Failure (Full Refund):

• If we are unable to activate your listing within 14 business days of payment due to reasons on our end, you are entitled to a full refund
• If our platform experiences extended downtime (more than 30 consecutive days) that prevents your listing from being displayed, a pro-rata refund or extension may be offered at our discretion

To request a refund, please follow these steps:

1. Send an email to utsav.prajapati@findalternatives.net with the subject line "Refund Request"
2. Include your order/transaction reference number
3. Provide the email address used during payment
4. Briefly describe the reason for your refund request

We will review your request and respond within 3 business days.

• Approved refunds are processed via the original payment method through Razorpay
• Refund processing typically takes 5–10 business days, depending on your bank or card issuer
• We are not responsible for any currency conversion fees or bank charges applied during the refund
• You will receive an email confirmation once the refund has been initiated

• Upgrades: You may upgrade your listing plan at any time by paying the difference between your current plan and the desired plan. Contact us to arrange an upgrade
• Downgrades: Plan downgrades are not available. If you wish to switch to a lower-tier plan, you may do so upon the expiration of your current listing period
• No partial refunds are issued for unused time on an active listing

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate removal of your listing from the platform
• Suspension of your account
• Ineligibility for future listing services

We will cooperate fully with payment processors to resolve legitimate disputes and provide documentation of services rendered.

We reserve the right to remove any listing that:

• Contains false, misleading, or fraudulent information
• Promotes illegal products, services, or activities
• Violates our Terms of Service or content guidelines
• Is associated with a fraudulent payment or chargeback

In cases where a listing is removed due to policy violations by the buyer, no refund will be issued.

We understand that special circumstances may arise. If your situation is not covered by the terms above, please contact us at utsav.prajapati@findalternatives.net. We will evaluate each case individually and do our best to find a fair resolution.

For any questions about this Refund Policy or to request a refund, please contact us:

• Email: utsav.prajapati@findalternatives.net
• Website: findalternatives.net/contact